Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact form or email
• Subscribe to our newsletter
• Report a bug or provide feedback
• Participate in surveys or promotions

This personal information may include:

• Name and email address
• Contact information
• Messages and communications you send to us
• Survey responses and feedback

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referral source
• Device information (screen size, device type)

File Information

When you use our conversion tools, we temporarily process your files. We collect:

• File metadata (size, format, creation date)
• Processing parameters and settings you choose
• Technical information needed for conversion

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose	Information Used	Legal Basis
Provide and maintain our services	All collected information	Contractual necessity
Process file conversions	File information and metadata	Contractual necessity
Improve our services	Usage data and analytics	Legitimate interest
Customer support	Contact information and communications	Contractual necessity
Security and fraud prevention	IP address, device information	Legitimate interest
Marketing communications	Email address (with consent)	Consent

Service Improvement

We analyze usage patterns and performance data to:

• Optimize conversion algorithms and processing speed
• Identify and fix technical issues
• Develop new features and tools
• Enhance user experience and interface design

3. Information Sharing and Disclosure

We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services:

• Cloud hosting providers: For website hosting and file processing
• Analytics services: For website performance and usage analysis
• Email service providers: For sending newsletters and notifications
• Customer support tools: For managing support requests

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Prevent fraud, abuse, or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction. We will provide notice and require the new entity to comply with this Privacy Policy.

4. Data Security

We implement comprehensive security measures to protect your information:

Technical Security Measures

• Encryption: All data transmission uses SSL/TLS encryption
• Secure servers: Data is stored on secure, regularly monitored servers
• Access controls: Strict access limitations for our staff
• Regular security audits: Ongoing security assessments and updates
• Firewall protection: Advanced firewall and intrusion detection systems

Organizational Security Measures

• Employee training on data protection and privacy
• Confidentiality agreements for all staff members
• Regular security policy reviews and updates
• Incident response procedures

5. File Handling and Storage

File Processing

When you upload files for conversion:

• Files are processed temporarily in secure, encrypted storage
• We access only the technical information needed for conversion
• No human staff members view or access your file contents
• Processing is automated through secure algorithms

File Deletion

File Security During Processing

• Each file is assigned a unique, encrypted identifier
• Files are processed in isolated, secure environments
• No backup copies are created or retained
• Processing servers are regularly purged and monitored

File Type	Processing Time	Deletion Time
PDF Files	30 seconds - 5 minutes	24 hours maximum
Image Files	10-60 seconds	24 hours maximum
Document Files	1-10 minutes	24 hours maximum

6. Cookies and Tracking Technologies

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Website functionality and security	Session/1 year
Analytics Cookies	Usage statistics and performance monitoring	2 years
Preference Cookies	Remember your settings and preferences	1 year

Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect website functionality)
• Delete existing cookies
• Set preferences for different types of cookies
• Receive notifications when cookies are set

Third-Party Analytics

We use Google Analytics to understand how users interact with our website. This service may set cookies and collect information about your browsing behavior. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Data Subject Rights (GDPR/CCPA)

• Right to Access: Request a copy of your personal information
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for marketing communications

How to Exercise Your Rights

To exercise any of these rights:

1. Contact us using the information provided in Section 12
2. Specify which right you want to exercise
3. Provide sufficient information to verify your identity
4. We will respond within 30 days (or as required by applicable law)

8. Data Retention

We retain different types of information for varying periods:

Information Type	Retention Period	Reason
Uploaded Files	24 hours maximum	Service provision
Email Addresses (Newsletter)	Until unsubscribe	Marketing consent
Support Communications	3 years	Customer service and legal
Analytics Data	26 months	Service improvement
Technical Logs	90 days	Security and debugging

Retention Criteria

We determine retention periods based on:

• The purpose for which we collected the information
• Legal and regulatory requirements
• Legitimate business interests
• User expectations and requests

9. International Data Transfers

Our services are hosted and operated from secure data centers. When you use our services, your information may be transferred to and processed in countries other than your country of residence.

Transfer Safeguards

For international transfers, we ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Binding corporate rules for service providers
• Certification schemes and codes of conduct

Data Processing Locations

• Primary Servers: United States (AWS/Google Cloud)
• Backup Servers: European Union
• Analytics: United States (Google Analytics)

10. Children's Privacy

If We Learn of Child Information

If we become aware that we have collected personal information from a child under 13:

1. We will take steps to delete the information as soon as possible
2. We will not use the information for any purpose
3. We will not share the information with third parties
4. We will notify parents/guardians if required by law

Parental Rights

Parents and guardians have the right to:

• Review their child's personal information
• Request deletion of their child's information
• Refuse to allow further collection of their child's information

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You

• Website Notice: Prominent notice on our website
• Email Notification: For significant changes (if you've subscribed)
• Updated Date: The "Last Updated" date at the top of this policy

Your Continued Use

Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of those changes. If you disagree with any changes, please discontinue using our services.

Material Changes

For material changes that affect your rights, we will:

• Provide at least 30 days advance notice
• Obtain your consent where required by law
• Allow you to opt-out of new uses of your information

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority.